An excellent opportunity has arisen at DoubleTree by Hilton Hotel for Receptionist. We are currently seeking for qualified persons to fill up the role of Receptionist at our hotels. A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner.
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments.
Demonstrate a high level of customer service at all times.
Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts.
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
High school diploma or General Education Degree - required
Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
Previous experience in cash handling
You will be offered a competitive starting salary. DoubleTree by Hilton Hotel Worldwide's medical, dental, vision, life, disability and retirement savings plans.
Access to paid time off benefits for vacation and sick.
An Employee Assistance Program (EAP), educational assistance.
Discounted hotel room rates as well as discounts on products and services offered by DoubleTree by Hilton Hotel Worldwide and its partners for Team Members and their families.
We look forward to reviewing with you other benefits you would receive as a DoubleTree by Hilton Hotel team member.